The concept of Mindset based on the work: Mindset by Dr. Carol S. Dweck, Ph.D. has been around for some time now, but recently I was thinking about root cause analyses meant as a tool for learning. Revisiting the John Allspaw post: The Infinite Hows (or, the Dangers Of The Five Whys) make me start thinking about what makes a lot of people look at postmortems as a checkbox or paperwork and not value them as learning experiences.
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